Retrieve Cegid Logs

If you encounter a problem with the Cegid Y2 integration, we might ask you for the logs. The logs are disabled by default, so you will need to enable them first, reproduce the issue, and then get the log files to send them to us.
Enable Logging
Edit the file, 
C:\Program Files (x86)\Cegid\Cegid Retail\Cegid Retail VERSION\Front Office\eFOS5.exe.win32.config
, to include the following content. Next, restart Cegid Front Office to apply the changes.
<?xml version="1.0" encoding="utf-8"?>
<configuration>
      <application productId="FOS5_SC_14.0" />
      <traces enabled="true" synchronous="true" addingCPOS="true" addingCPOSCore="false">
        <listeners>
          <!--<add name="Traces_eFOS5" classname="TFixedTextFileTraceListener" errorlevel="4" category="PERIPHFO;ED_EFT;" filename="%GETCEGIDDATA%\eFOS5\EFOS5.Log" maxfilesize="20000" Rolling="false" />-->
            <add name="Traces_eFOS5" classname="TFixedTextFileTraceListener" errorlevel="4" category="" filename="%GETCEGIDDATA%\eFOS5\EFOS5.Log" maxfilesize="20000" Rolling="false" />
        </listeners>
      </traces>
      <perfCounters enabled="false">
        <worker classname="TCbpPerfCounterWorker" />
        <writer classname="TCbpPerfCounterTextFileWriter" filename="eFOS5_PerfCounters.txt" maxfilesize="10000" Rolling="false" />
      </perfCounters>
      <interop useInteropTraceListeners="false"/>
      <splashscreen enabled="true" logo="retail" />
      <authentication windowsIntegrated="false" enableLastIdentityStorage="true" />
      <serverconfiguration>
        <!-- les paramètre $xxx$ sont remplacés par le serveur -->
        <!-- les paramètre $xxx$ sont remplacés par Erp.ClientAppConfigurator -->
        <hostname value="localhost" />
        <hostport value="80" />
        <hostprotocol value="http" />
        <hostapp value="CIS_2016" />
        <databaseid value="" />
      </serverconfiguration>
</configuration>
Retrieve the Logs
After you reproduce the issue with logging enabled, locate the required log in this location: 
C:\ProgramData\Cegid\eFOS5\EFOS5.Log.
Before sending the log to us, check that the log contains the relevant information by checking for log lines containing the sequence 
ED_EFT
.

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